$support-green: #1ec671;
$support-green-dark: #18b863;
$support-page-bg: #f7f8fa;
$support-card-border: #eef0f3;
$support-text: #1a1a1a;
$support-text-secondary: #98a2b3;
$support-text-muted: #667085;
$support-orange: #f5a623;
$support-orange-bg: #fff7e6;
$support-danger: #f04438;

.support-page {
  height: 100vh;
  background: #fff;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.support-page :deep(.app-navbar) {
  background: #fff;
}

.support-page :deep(.app-navbar__right) {
  width: auto;
  min-width: 80rpx;
  padding-left: 16rpx;
}

.support-page__nav-action {
  padding: 0;
  background: transparent;
}

.support-page__nav-action-text {
  font-size: 30rpx;
  color: $support-green;
  line-height: 1;
  font-weight: 400;
  white-space: nowrap;
}

.support-page__nav-action-text--end {
  color: $support-text-muted;
}

.support-page__header {
  flex-shrink: 0;
  margin: 0;
  padding: 16rpx 32rpx 20rpx;
  display: flex;
  align-items: center;
  gap: 20rpx;
}

.support-page__header-avatar {
  width: 80rpx;
  height: 80rpx;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  background: linear-gradient(145deg, #45d685 0%, #21c25e 100%);
  color: #fff;
  font-size: 34rpx;
  font-weight: 600;
  line-height: 1;

  &--square {
    border-radius: 18rpx;
  }

  &--circle {
    border-radius: 50%;
  }
}

.support-page__header-main {
  flex: 1;
  min-width: 0;
}

.support-page__header-row {
  display: flex;
  align-items: center;
  gap: 12rpx;
}

.support-page__header-name {
  font-size: 30rpx;
  font-weight: 600;
  color: $support-text;
  line-height: 1.35;
}

.support-page__header-badge {
  display: inline-flex;
  align-items: center;
  gap: 6rpx;
  padding: 4rpx 12rpx;
  border-radius: 20rpx;
  font-size: 20rpx;
  line-height: 1.2;
  font-weight: 500;
  flex-shrink: 0;

  &--online {
    color: $support-green;
    background: rgba(30, 198, 113, 0.1);
  }

  &--serving {
    color: $support-green;
    background: rgba(30, 198, 113, 0.1);
    border: 1rpx solid rgba(30, 198, 113, 0.18);
  }
}

.support-page__header-badge-dot {
  width: 10rpx;
  height: 10rpx;
  border-radius: 50%;
  background: $support-green;
}

.support-page__header-subtitle {
  display: block;
  margin-top: 8rpx;
  font-size: 24rpx;
  color: $support-text-secondary;
  line-height: 1.4;
}

.support-page__header-subtitle-dot {
  color: $support-green;
  margin-right: 4rpx;
}

.support-page__header-hours {
  flex-shrink: 0;
  font-size: 24rpx;
  color: $support-green;
  line-height: 1.3;
  font-weight: 500;
}

.support-page__chat {
  flex: 1;
  min-height: 0;
  padding: 0 24rpx;
  box-sizing: border-box;
}

.support-page__chat-inner {
  padding: 8rpx 0 24rpx;
}

.support-page__time {
  display: flex;
  justify-content: center;
  margin: 8rpx 0 24rpx;
}

.support-page__time-pill {
  padding: 8rpx 20rpx;
  border-radius: 20rpx;
  background: #eef1f5;
  font-size: 22rpx;
  color: $support-text-secondary;
  line-height: 1.4;
}

.support-page__msg {
  display: flex;
  align-items: flex-start;
  gap: 16rpx;
  margin-bottom: 28rpx;

  &--user {
    justify-content: flex-end;
  }

  &--system {
    justify-content: center;
    margin-bottom: 20rpx;
  }
}

.support-page__msg-avatar {
  width: 72rpx;
  height: 72rpx;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 28rpx;
  font-weight: 600;
  line-height: 1;
  color: #fff;

  &--bot {
    border-radius: 16rpx;
    background: linear-gradient(145deg, #45d685 0%, #21c25e 100%);
  }

  &--agent {
    border-radius: 50%;
    background: linear-gradient(145deg, #45d685 0%, #21c25e 100%);
  }

  &--user {
    border-radius: 16rpx;
    background: #d0d5dd;
    color: #fff;
  }
}

.support-page__msg-body {
  max-width: calc(100% - 96rpx);
  display: flex;
  flex-direction: column;

  &--user {
    align-items: flex-end;
  }
}

.support-page__bubble {
  max-width: 100%;
  padding: 20rpx 24rpx;
  font-size: 28rpx;
  line-height: 1.55;
  word-break: break-word;

  &--bot,
  &--agent {
    background: #fff;
    color: $support-text;
    border: 1rpx solid $support-card-border;
    border-radius: 4rpx 20rpx 20rpx 20rpx;
    box-shadow: 0 2rpx 12rpx rgba(16, 24, 40, 0.04);
  }

  &--user {
    background: $support-green;
    color: $support-text;
    border-radius: 20rpx 4rpx 20rpx 20rpx;
  }

  &--system {
    max-width: 92%;
    padding: 12rpx 20rpx;
    background: #eef1f5;
    color: $support-text-muted;
    font-size: 24rpx;
    line-height: 1.5;
    text-align: center;
    border-radius: 20rpx;
  }
}

.support-page__bubble-time {
  margin-top: 8rpx;
  font-size: 22rpx;
  color: $support-text-secondary;
  line-height: 1.2;
}

.support-page__quick {
  display: flex;
  flex-wrap: wrap;
  gap: 16rpx;
  margin: 0 0 28rpx 88rpx;
}

.support-page__quick-item {
  display: inline-flex;
  align-items: center;
  gap: 8rpx;
  padding: 14rpx 22rpx;
  background: #fff;
  border: 1rpx solid #e4e7ec;
  border-radius: 32rpx;
  font-size: 26rpx;
  color: #3b82f6;
  line-height: 1.3;
}

.support-page__quick-dot {
  color: #3b82f6;
  font-size: 20rpx;
  line-height: 1;
}

.support-page__card {
  margin: 0 0 28rpx 88rpx;
  background: #fff;
  border: 1rpx solid $support-card-border;
  border-radius: 20rpx;
  padding: 28rpx;
  box-shadow: 0 2rpx 16rpx rgba(16, 24, 40, 0.04);
}

.support-page__card-title {
  font-size: 30rpx;
  font-weight: 600;
  color: $support-text;
  line-height: 1.4;
  margin-bottom: 20rpx;
}

.support-page__card-step {
  display: flex;
  gap: 16rpx;
  margin-bottom: 16rpx;

  &:last-child {
    margin-bottom: 0;
  }
}

.support-page__card-step-index {
  width: 36rpx;
  height: 36rpx;
  border-radius: 50%;
  background: rgba(30, 198, 113, 0.12);
  color: $support-green;
  font-size: 22rpx;
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.support-page__card-step-text {
  flex: 1;
  font-size: 26rpx;
  color: $support-text-muted;
  line-height: 1.55;
}

.support-page__queue-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 28rpx;
}

.support-page__queue-title-wrap {
  display: flex;
  align-items: center;
  gap: 10rpx;
}

.support-page__queue-icon {
  font-size: 30rpx;
  line-height: 1;
}

.support-page__queue-title {
  font-size: 30rpx;
  font-weight: 600;
  color: $support-text;
  line-height: 1.3;
}

.support-page__queue-tag {
  padding: 6rpx 14rpx;
  border-radius: 8rpx;
  background: $support-orange-bg;
  color: $support-orange;
  font-size: 22rpx;
  line-height: 1.2;
  font-weight: 500;
}

.support-page__queue-steps {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 28rpx;
  padding: 0 8rpx;
}

.support-page__queue-step {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12rpx;
  position: relative;

  &:not(:last-child)::after {
    content: '';
    position: absolute;
    top: 20rpx;
    left: calc(50% + 24rpx);
    width: calc(100% - 48rpx);
    height: 2rpx;
    background: #e4e7ec;
  }
}

.support-page__queue-step-dot {
  width: 40rpx;
  height: 40rpx;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20rpx;
  line-height: 1;
  background: #f2f4f7;
  color: $support-text-secondary;
  position: relative;
  z-index: 1;

  &--done {
    background: $support-green;
    color: #fff;
  }

  &--active {
    background: $support-orange-bg;
    color: $support-orange;
    border: 2rpx solid $support-orange;
  }
}

.support-page__queue-step-label {
  font-size: 22rpx;
  color: $support-text-muted;
  line-height: 1.3;
  text-align: center;
}

.support-page__queue-info {
  padding: 20rpx 0;
  border-top: 1rpx solid #f0f0f0;
  border-bottom: 1rpx solid #f0f0f0;
  margin-bottom: 20rpx;
}

.support-page__queue-info-text {
  display: block;
  font-size: 28rpx;
  font-weight: 600;
  color: $support-text;
  line-height: 1.5;
  margin-bottom: 8rpx;
}

.support-page__queue-estimate {
  font-size: 24rpx;
  color: $support-text-secondary;
  line-height: 1.4;
}

.support-page__queue-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.support-page__queue-link {
  font-size: 26rpx;
  color: $support-text-muted;
  line-height: 1.4;
}

.support-page__queue-cancel {
  font-size: 26rpx;
  color: $support-danger;
  line-height: 1.4;
  font-weight: 500;
}

.support-page__diagnosis-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 24rpx;
}

.support-page__diagnosis-title-wrap {
  display: flex;
  align-items: center;
  gap: 12rpx;
}

.support-page__diagnosis-bar {
  width: 6rpx;
  height: 28rpx;
  border-radius: 3rpx;
  background: $support-green;
}

.support-page__diagnosis-estimate {
  padding: 6rpx 14rpx;
  border-radius: 8rpx;
  background: #f2f4f7;
  font-size: 22rpx;
  color: $support-text-secondary;
  line-height: 1.2;
}

.support-page__diagnosis-item {
  display: flex;
  align-items: center;
  gap: 12rpx;
  padding: 14rpx 0;
}

.support-page__diagnosis-icon {
  width: 36rpx;
  font-size: 24rpx;
  color: $support-text-secondary;
  text-align: center;
  line-height: 1;
  flex-shrink: 0;
}

.support-page__diagnosis-label {
  flex: 1;
  font-size: 26rpx;
  color: $support-text;
  line-height: 1.4;
}

.support-page__diagnosis-status {
  padding: 4rpx 12rpx;
  border-radius: 8rpx;
  font-size: 22rpx;
  line-height: 1.2;
  flex-shrink: 0;

  &--done {
    color: $support-green;
    background: rgba(30, 198, 113, 0.12);
  }

  &--running {
    color: $support-orange;
    background: $support-orange-bg;
  }

  &--pending {
    color: $support-text-secondary;
    background: #f2f4f7;
  }
}

.support-page__progress {
  height: 8rpx;
  background: #eef1f5;
  border-radius: 4rpx;
  overflow: hidden;
  margin: 12rpx 0 20rpx;
}

.support-page__progress-bar {
  height: 100%;
  background: linear-gradient(90deg, #45d685 0%, #21c25e 100%);
  border-radius: 4rpx;
  transition: width 0.3s ease;
}

.support-page__diagnosis-suggest {
  display: flex;
  flex-wrap: wrap;
  gap: 16rpx;
}

.support-page__diagnosis-suggest-item {
  padding: 12rpx 20rpx;
  border-radius: 28rpx;
  background: #f5f6f8;
  font-size: 24rpx;
  color: $support-text-muted;
  line-height: 1.3;
}

.support-page__image-wrap {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
}

.support-page__image {
  width: 280rpx;
  height: 200rpx;
  border-radius: 16rpx;
  background: #eef1f5;
}

.support-page__footer {
  flex-shrink: 0;
  background: #fff;
  padding: 12rpx 24rpx calc(12rpx + env(safe-area-inset-bottom));
  border-top: 1rpx solid #f0f0f0;
}

.support-page__footer-shortcuts {
  display: flex;
  gap: 16rpx;
  margin-bottom: 16rpx;
}

.support-page__footer-shortcut {
  padding: 10rpx 22rpx;
  border-radius: 28rpx;
  background: #f5f6f8;
  font-size: 24rpx;
  color: $support-text-muted;
  line-height: 1.3;
}

.support-page__input-row {
  display: flex;
  align-items: center;
  gap: 16rpx;
}

.support-page__mic {
  width: 80rpx;
  height: 80rpx;
  border-radius: 16rpx;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.support-page__mic-icon {
  width: 56rpx;
  height: 56rpx;
}

.support-page__input-wrap {
  flex: 1;
  height: 72rpx;
  padding: 0 28rpx;
  background: #f5f6f8;
  border-radius: 36rpx;
  display: flex;
  align-items: center;
}

.support-page__input {
  flex: 1;
  width: 100%;
  height: 72rpx;
  font-size: 28rpx;
  color: $support-text;
}

.support-page__tag {
  width: 56rpx;
  height: 72rpx;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.support-page__tag-icon {
  width: 48rpx;
  height: 48rpx;
}

.support-page__send {
  width: 72rpx;
  height: 72rpx;
  border-radius: 18rpx;
  background: linear-gradient(135deg, #07b57a 0%, #a4e04b 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  box-shadow: 0 6rpx 16rpx rgba(7, 181, 122, 0.28);
}

.support-page__send-icon {
  width: 36rpx;
  height: 36rpx;
}

.support-page__secure {
  margin-top: 12rpx;
  text-align: center;
  font-size: 22rpx;
  color: $support-text-secondary;
  line-height: 1.4;
}