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完成投诉管理

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Zy
2026-04-14 09:52:38 +08:00
parent 7f152c45f5
commit 2701b02c59
16 changed files with 1615 additions and 16 deletions
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src/views/system/Complaint/complainMain.vue Normal file
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<template>
<div class="ResidentMainBox p-2 w-full">
<PageHeader title="投诉详情"></PageHeader>
<div class="ResidentMainBody">
<!-- 投诉信息 -->
<div class="mb-10">
<el-card>
<template #header>
<div class="card-header">
<span>投诉信息</span>
</div>
</template>
<div class="w-full h-full CarinfoBox">
<div class="carinfo_item">
<div class="label">投诉类型</div>
<div class="main">{{ form.type }}</div>
</div>
<div class="carinfo_item">
<div class="label">问题描述</div>
<div class="main">{{ form.problemDes }}</div>
</div>
<div class="carinfo_item">
<div class="label">投诉人姓名</div>
<div class="main">{{ form.complaintName }}</div>
</div>
<div class="carinfo_item">
<div class="label">手机号码</div>
<div class="main">{{ form.phone }}</div>
</div>
<div class="carinfo_item">
<div class="label">投诉时间</div>
<div class="main">{{ form.orderDate }}</div>
</div>
<div class="carinfo_item">
<div class="label">处理状态</div>
<div class="main">
<DictTag :options="com_complaint_status" :value="form.status"></DictTag>
</div>
</div>
</div>
</el-card>
</div>
<!-- 处理情况 -->
<div class="mb-10">
<el-card>
<template #header>
<div class="card-header">
<span>处理情况</span>
</div>
</template>
<div class="formbox">
<el-form ref="formRef" :rules="rules" class="m-auto" :inline="false" label-width="100px" :model="form">
<el-form-item label="处理状态" prop="status">
<el-radio-group v-model="form.status">
<el-radio v-for="(item, index) in com_complaint_status" :key="index" :value="item.value">{{ item.label }}</el-radio>
</el-radio-group>
</el-form-item>
<el-form-item label="处理人员" prop="handleId">
<repairUser :userid="form.handleId" returnvalue="value" @change="handleChange"></repairUser>
</el-form-item>
<el-form-item label="处理描述" prop="handleContent">
<el-input type="textarea" :rows="5" v-model="form.handleContent"></el-input>
</el-form-item>
<el-form-item>
<el-button type="primary" @click="submitForm">提交</el-button>
<el-button @click="handleBack">返回</el-button>
</el-form-item>
</el-form>
</div>
</el-card>
</div>
</div>
</div>
</template>
<script setup lang="ts">
import { ref } from 'vue';
import repairUser from '@/components/Holder/repairUser.vue';
import PageHeader from '@/components/Pageheader/index.vue';
import { getComplaint, updateComplaint } from '@/api/system/Complaint';
import { listComplaintType } from '@/api/system/ComplainType';
const { proxy } = getCurrentInstance() as ComponentInternalInstance;
const { com_complaint_status } = toRefs<any>(proxy?.useDict('com_complaint_status'));
const route = useRoute();
const router = useRouter();
const form = ref({
'id': null,
'type': '',
'typeId': null,
'problemDes': '',
'complaintName': '',
'phone': '',
'problemIamgeUrl': '',
'status': '1', // 投诉状态 0待处理 1已处理
'handleId': '',
'handleName': '',
'handleContent': ''
});
const rules = {
status: [{ required: true, message: '选择投诉处理状态', trigger: 'blur' }]
};
const userid = ref();
const complaintyTyplist = ref([]);
// ! 投诉 ====================================================================================================
async function init() {
const res2 = await listComplaintType();
getComplaint(userid.value).then((res) => {
form.value = {
...form.value,
...res.data
};
console.log(form.value);
const find = res2.rows.find((item) => item.id === form.value.typeId);
if (find) {
form.value.type = find.name;
}
console.log(form.value);
});
}
if (route.query.id) {
userid.value = route.query.id;
init();
}
function handleChange(pop) {
form.value.handleId = pop.userId;
form.value.handleName = pop.nickName;
}
// 提交
const formRef = ref();
const submitForm = () => {
formRef.value?.validate(async (valid: boolean) => {
if (valid) {
if (userid.value) {
updateComplaint(form.value).then(() => {
ElMessage.success('编辑成功');
handleBack();
});
}
}
});
};
// 返回
function handleBack() {
router.push({
path: '/repair/complaint'
});
}
</script>
<style scoped lang="scss">
.ResidentMainBox {
display: flex;
flex-direction: column;
.ResidentMainBody {
margin-top: 20px;
flex: 1;
.CarinfoBox {
display: grid;
grid-template-columns: repeat(3, 1fr);
grid-template-rows: repeat(2, 1fr);
gap: 20px;
.carinfo_item {
display: flex;
align-items: center;
.label {
margin-right: 20px;
}
}
}
.formbox {
width: 500px;
margin: 0 auto;
}
&:deep(div.el-step__head.is-process) {
& > div.el-step__line {
width: 0;
border: 1px dashed gray;
background: transparent;
}
}
&:deep(.el-step.is-vertical .el-step__line) {
top: 20px;
}
&:deep(div.el-step__head.is-finish) {
& > div.el-step__line {
width: 0;
border: 1px solid var(--el-color-primary);
background: transparent;
}
}
}
}
</style>